Covid19 - Update

We are still  operating as normal as possible under this Global Pandemic – In stock items can be shipped out within 1-2days. Made to order items will take a little longer, but we will contact you to discuss. 

Shipping will take longer everywhere.  International shipping is not permitted to some Countires, please check with us.

Australian Shipping

Australia Post – STD Parcel Post Satchel
Price:           FREE within Australia only
Tracking:    Yes   http://auspost.com.au/track/
Signature on Delivery:   NO
*Estimated Delivery Time: 2-5 business days from the date of posting.
This is dependant upon Australia Post and it’s delivery schedule.
NB: Free postage is not valid for wholesale clients

Australia Post – Express Post Satchel – Upgrade Option
Price:          $7.00
Tracking:   Yes    http://auspost.com.au/track/
Signature on Delivery:   YES
*Estimated Delivery Time: 1-2 business days from date of posting.
This is dependant upon Australia Post and it’s delivery schedule.
* This is to Australian Capital Cities and locations listed within the Australia Post Express Post Network, For further information go to:  http://auspost.com.au/business/express-post-business.html

 Require Urgent Delivery?
Contact us so we can quote you on overnight or next day Couriers within Australia.

Pick up from us?
Yes this is possible, we are located in Magenta on the NSW Central Coast. Postcode 2261.  Contact us to arrange a time.

International Shipping 

On Orders UNDER $150 AUD  
Customers are able to select what type of postage they would like.  The website integration allows for an instant quote to your Country. We only offer shipping methods that provide tracking numbers to help ensure you receive your Jewellery. 

Price: From $18.20 AUD – Australia Post
Tracking:     YES
Signature on Delivery:   NO

Orders OVER $150 AUD – We will ship FREE!
Approximate shipping times vary between 4-15 days depending on you country and time of year.
*SnowJewel Australia will choose the most secure and reliable postage method. 

We will use either Australia Post – Express International Post, Standard International Post or  Registered Post  or FedEx International Priority which is safe and reliable. UPGRADES for shipping are available to select in the Shopping Cart/Checkout.

Price: FREE
Tracking:     YES
Signature on Delivery:   YES

 International Taxes and Duties on Goods

Prices are displayed on our web site in Australian Dollars AUD, this includes GST. Any purchases from other countries, where goods leave Australia are exempt from the Australian GST. In some cases however other duties and/or taxes may apply specific to the country of import. 

The purchaser is liable for any duties these charges and will be charged by the courier/postal service on or prior to delivery. Such additional charges are not refundable to the purchaser in the event of exchanges or refunds of goods to SnowJewel.
Use the currency converter on our home page to see your preferred currency.

Business Days & Hours

Business days are Monday to Friday 9am – 4pm excluding public holidays.

Order Processing Time

In Stock:           (1-2 days) 

On Order:         (1-4 weeks)

Made to Order: We will correspond with you 

MISSING PARCELS

If your parcel hasn’t arrived in the expected delivery time, please follow these steps.

FREE POSTAGE: This method of postage is unfortunately the slowest and can take up to 10 business working days to arrive even in Australia.  

If after this period has elapsed, please notify Us.

OTHER POSTAGE METHODS: 

  1. Track your parcel online using the tracking number from your postage confirmation email if supplied. 
  2. In Australia, Call Australia Post on 13 13 18 and quote the tracking number from your postage confirmation email.
  3. Visit your local Post Office or Mail Centre to see if they are holding the parcel for you. 4. Contact Us.

http://auspost.com.au/parcels-mail/track.html#/track

Returns & Exchanges

In the rare case that you are not completely satisfied with any of our Jewellery and would like to Exchange or Return your piece of Jewellery for a refund, please contact us at your earliest convenience to discuss and we will resolve the issue promptly.  Once a Return, Exchange or Refund have been approved by SnowJewel, all returning goods are to be posted within 14 days, with all packaging and documentation.

Return postage costs : Who pays?

If the Jewellery is damaged or defective in some way we will gladly pay for the cost of shipping back to us, however if you decide that you have changed your mind and wish to exchange or receive a refund, we think it is only fair that the purchaser pay for the return postage.

Overseas Customers

We offer the same guarantee to our overseas customers, however please consider the cost of postage against the cost of going to your local jeweller to have the following services done – Re-Rhodium & Re-Enamel. Any good manufacturing Jeweller can perform these services at a cost. We offer it for free, but the customer is required to send it to us and enclose a postage paid envelope.

Refund Policy

SnowJewel Australia does offer refunds, however we must be notified within 5 days of receiving the article. In order for you to receive a refund the product must have been delivered to you in a damaged or unusable state. We will however refund if you are completely unhappy with your purchase and the item has not been custom made or created specifically created for you.

Mishandling, abuse or you damaging the product is not just cause for a refund. 

(Dept of Fair Trading – Australia)  http://www.fairtrading.nsw.gov.au/Consumers/Consumer_guarantees_warranties_and_refunds/Repairs_refunds_replacements.html

 * Our Refund Policy does not apply to Jewellery that is Manufactured/Created/Custom made to order – (unless the item is faulty)

It applies to all items that are available for immediate purchase. 

*Jewellery mistreated, or the customer has not followed our Jewellery Care guidelines leading to badly scratched, Rhodium plating or Enamel Accents wearing away quickly due to constant wearing or/& exposure to chemicals. See our Jewellery Care page for further advice.

Returning Postage advice 

Please ensure you send your goods via Trackable postage, Registered or Certified Post with insurance,  SnowJewel Australia will not be responsible for loss or damage of return shipments. SnowJewel Australia and Me Jewellery Design Pty Ltd are not liable to refund any international taxes or duties on exported goods.   

Coupons, Discounts or Gift recipients are not transferable or become part of the refund process.

Updated: March 2020

Select your currency
AUD Australian dollar
EUR Euro
Logo

Covid-19

We are still operating during this Pandemic!

 Custom and ‘Made to Order’ SnowJewels
may take a little longer. 

Shipping

Australian Orders:
Expect Delays! Please allow extra time.

International Orders:
Expect DelaysSome countires are refusing imports.
Please check with us before ordering.

Mark & Emma x