Shipping Services - Australia
Shipping Services - New Zealand
Shipping Services - International
Shipping & Handling
Where is my order dispatched from?
We are located in Magenta on the Central Coast, NSW 2261.
What are your Business Days & Hours?
Business days are Monday to Friday 9am – 4pm excluding Australian public holidays.
What are the order processing times?
In Stock: (1-2 days)
On Order: (1-4 weeks)
Made to Order: We will correspond with you
I require urgent delivery?
Contact us so we can quote you on overnight or next day Couriers within Australia.
Can I collect my order?
Yes, this is possible, we are located in Magenta on the Central Coast, NSW 2261. Contact us to arrange a time.
International Taxes & Duties
Prices are displayed on our web site in Australian Dollars AUD, this includes GST. Any purchases from other countries, where goods leave Australia are exempt from the Australian GST. In some cases however other duties and/or taxes may apply specific to the country of import.
The purchaser is liable for any duties these charges and will be charged by the courier/postal service on or prior to delivery. Such additional charges are not refundable to the purchaser in the event of exchanges or refunds of goods to SnowJewel.
My parcel is missing
If your parcel hasn’t arrived in the expected delivery time, please follow these steps.
- Track your parcel online using the tracking number from your postage confirmation email if supplied.
- In Australia, Call Australia Post on 13 13 18 and quote the tracking number from your postage confirmation email.
- Visit your local Post Office or Mail Centre to see if they are holding the parcel for you.
- Contact Us.
If using Free Postage: This method of postage is unfortunately the slowest and can take up to 10 business working days to arrive even in Australia. If after this period has elapsed, please notify us.
Returns & Exchanges
Returns Policy
In the rare case that you are not completely satisfied with any of our jewellery and would like to Exchange or Return your piece of jewellery.
Once an Exchange or Refund has been approved by SnowJewel, all returning goods are to be posted within 14 days, with all packaging and documentation.
Our Refund Policy does not apply to jewellery that is Manufactured/Created/Custom made to order – unless the item is faulty.
Mishandling, abuse or damaging the product is not just cause for a refund. (Dept of Fair Trading - Australia) http://www.fairtrading.nsw.gov.au/Consumers/Consumer_guarantees_warranties_and_refunds/Repairs_refunds_replacements.html
How long do I have to request an Exchange or Refund?
Please notify us within 5 days of receiving your jewellery.
How long do I have to return my item?
Once an Exchange or Refund has been approved by SnowJewel, all returning goods are to be posted within 14 days, with all packaging and documentation.
I’m an Overseas Customer
We offer the same guarantee to our overseas customers, however please consider the cost of postage against the cost of going to your local jeweller to have the following services done – Re-Rhodium & Re-Enamel. Any good manufacturing Jeweller can perform these services at a cost. We offer it for free, but the customer is required to send it to us and enclose a postage paid envelope.
Does the Refund Policy apply to custom or made to order designs?
Our Refund Policy does not apply to jewellery that is Manufactured/Created/Custom made to order – unless the item is faulty.
Are discounts or gift certificates included in the Refund Policy?
Coupons, Discounts or Gift recipients are not transferable or become part of the refund process.
Returning Postage Advice
Please ensure you send your goods via Trackable postage, Registered or Certified Post with insurance, SnowJewel Australia will not be responsible for loss or damage of return shipments. SnowJewel Australia and Me Jewellery Design Pty Ltd are not liable to refund any international taxes or duties on exported goods.
Last Updated: January 2025