SNOWJEWEL AUSTRALIA

TERMS AND CONDITIONS

Effective Date: June 2026

Welcome to SnowJewel Australia. By accessing, browsing or using this website, you agree to comply with and be bound by these Terms and Conditions, together with our Privacy Policy. If you do not agree with any part of these Terms and Conditions, please do not use this website.

Throughout these Terms and Conditions, "SnowJewel Australia", "SnowJewel", "we", "our" and "us" refers to ME Jewellery Design Pty Ltd trading as SnowJewel Australia. We are an Australian Owned and Based Company.

1. PRICING AND GST

All prices displayed on this website are in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable.

International customers purchasing goods that are shipped directly outside Australia may be exempt from Australian GST, subject to applicable laws and eligibility requirements.

Whilst we make every effort to ensure pricing and product information is accurate, errors may occasionally occur. SnowJewel Australia reserves the right to correct any errors or omissions and to amend prices without prior notice.

2. PRODUCT DESCRIPTIONS AND DIMENSIONS

Please choose carefully to ensure products meet your requirements.

All measurements, dimensions and specifications provided on this website are approximate and may vary slightly due to the handmade nature of jewellery manufacturing.

If exact dimensions are critical to your purchase decision, please contact us prior to placing your order.

3. PAYMENT METHODS

We accept approved payment methods as displayed on our website from time to time.

Ownership of goods remains with SnowJewel Australia until payment has been received in full and cleared.

4. CASH AND PRODUCT RESTRICTIONS (AUSTRAC COMPLIANCE)

To ensure strict compliance with Australian Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) legislation and AUSTRAC guidance, ME Jewellery Design Pty Ltd trading as SnowJewel Australia operates under the following business policies:

Cash Transaction Limits

ME Jewellery Design Pty Ltd trading as SnowJewel Australia does not accept physical cash payments of AUD $9,999 or more for any single transaction, or for multiple transactions that are linked or appear to form part of the same arrangement.

Where the total purchase value meets or exceeds this threshold, payment must be completed using one of our approved traceable payment methods, including electronic funds transfer (EFT), direct bank transfer, approved credit or debit card facilities, or other payment methods accepted by us from time to time.

ME Jewellery Design Pty Ltd reserves the right to request identification, refuse transactions, or decline to proceed with a sale where we reasonably believe doing so is necessary to comply with applicable laws or regulatory obligations.

Bullion Products

ME Jewellery Design Pty Ltd trading as SnowJewel Australia is a retail and custom Snowflake Jewellery designer and manufacturer. We do not buy, stock, trade in, or sell investment-grade bullion products, including gold, silver or platinum bars or coins.

5. CHANGE OF MIND RETURNS

SnowJewel Australia offers a 14-day change of mind return policy on eligible items.

To qualify for a return:

The item must be returned within fourteen (14) days of receipt;
Proof of purchase must be provided;
The item must be unworn, unused and in its original condition;
Original packaging, certificates and accompanying documentation must be included.

Refunds will be issued using the original payment method once the returned item has been inspected and approved.

Shipping costs associated with change of mind returns are the responsibility of the customer.

6. CUSTOMISED, PERSONALISED AND ENGRAVED ITEMS

Custom-made, personalised or engraved jewellery has been specifically manufactured to your requirements and cannot be returned or exchanged for change of mind.

Nothing in this clause excludes any rights or remedies available under the Australian Consumer Law.

7. AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

8. OUR LIFETIME WORKMANSHIP WARRANTY

SnowJewel Australia proudly offers a lifetime workmanship warranty on jewellery manufactured by us.

Should a manufacturing defect occur, and proof of purchase is provided, we will assess the item and, where appropriate, provide a remedy which may include repair, replacement, exchange or refund.

For the purpose of this warranty, "lifetime" refers to the reasonable lifetime of the jewellery item under normal wear and use by the original purchaser.

This warranty does not cover:

General wear and tear;
Accidental damage;
Misuse or abuse;
Loss or theft;
Damage resulting from improper care;
Exposure to corrosive substances;
Damage resulting from activities inconsistent with normal jewellery wear;
Unauthorised repairs, alterations or resizing undertaken by third parties.

In the event of a valid workmanship claim:

Customers are responsible for arranging secure, trackable postage to SnowJewel Australia;
If the claim is accepted under warranty, SnowJewel Australia will reimburse the customer's reasonable postage costs incurred in returning the item to us;
SnowJewel Australia will cover the cost of returning the repaired or replacement item to the customer.

9. RHODIUM PLATING

Rhodium plating is commonly applied to Sterling Silver and White Gold jewellery to enhance whiteness and improve resistance to tarnishing.

Rhodium plating is not permanent and may wear over time depending on usage.

Periodic re-plating is considered normal maintenance and is not covered under our workmanship warranty.

SnowJewel Australia offers rhodium re-plating services at an additional cost.

10. GOLD PLATING AND VERMEIL

Jewellery featuring gold vermeil or gold plating is manufactured with a Sterling Silver base and a surface layer of gold.

As with all plated finishes, normal wear over time is expected.

Re-plating services are available through SnowJewel Australia at an additional cost.

Wear of plated surfaces through ordinary use is not considered a manufacturing defect.

11. ENAMEL ACCENTS

Enamel detailing is durable but may gradually wear over time, particularly if exposed to chemicals, abrasives or ultrasonic cleaning.

The gradual wearing of enamel is considered normal wear and tear.

SnowJewel Australia offers enamel restoration services at an additional cost.

12. JEWELLERY CARE

To maximise the longevity and appearance of your jewellery, we recommend:

Removing jewellery before applying lotions, perfumes or cosmetics;
Avoiding exposure to harsh chemicals and cleaning agents;
Removing jewellery before swimming, exercising or undertaking manual activities;
Cleaning jewellery periodically using warm soapy water and a soft artist's paintbrush;
Using ultrasonic cleaners only where appropriate for the specific gemstones and finishes involved.

If you are unsure about the appropriate care for your jewellery, please contact SnowJewel Australia for advice.

13. PHOTOGRAPHS AND PRODUCT IMAGES

Photographs displayed on this website are intended as a guide only.

Actual products may vary slightly due to differences in screen settings, photography lighting, manufacturing processes and the natural characteristics of gemstones.

No unauthorised reproduction or commercial use of images appearing on this website is permitted without the prior written consent of SnowJewel Australia.

14. INTELLECTUAL PROPERTY

All content appearing on this website, including but not limited to jewellery designs, photographs, graphics, logos, text, videos and other materials, is owned by or licensed to SnowJewel Australia and is protected by Australian copyright and intellectual property laws.

Unauthorised reproduction, copying, adaptation, publication or commercial use of any content from this website may result in legal action.

Deep linking, automated extraction of data, scraping or other unauthorised use of website content is prohibited without our prior written consent.

15. WEBSITE USE

The content of this website is provided for general information purposes only and is subject to change without notice.

Whilst every effort is made to ensure information is accurate and current, SnowJewel Australia does not warrant the completeness, reliability or suitability of information provided on this website.

Your use of information obtained from this website is entirely at your own risk.

Nothing contained within these Terms and Conditions excludes any rights you may have under applicable consumer protection laws.

16. SECURITY

Where account access details are provided, customers are responsible for maintaining the confidentiality of their usernames and passwords.

You agree to notify SnowJewel Australia immediately if you become aware of any unauthorised access or security breach relating to your account.

17. SHIPPING AND DELIVERY

Delivery timeframes provided by SnowJewel Australia are estimates only.

Risk in the goods passes to the customer upon delivery to the address nominated during the ordering process.

International customers are responsible for any customs duties, taxes or import charges imposed by their local authorities.

18. WHOLESALE AND RETAILER TERMS

SnowJewel Australia offers wholesale opportunities for approved retailers of our SnowJewel branded jewellery collection.

Recommended Retail Pricing (RRP)
All RRPs are quoted in Australian Dollars (AUD) and are provided as a guide only. Final retail pricing remains at the discretion of the retailer.

Minimum Orders
The minimum opening wholesale order is AUD $1,500 (wholesale value) across a variety of designs. We are happy to provide guidance on our best-selling products when establishing your initial range.

Packaging and Branding
All SnowJewel products must be sold with the original SnowJewel packaging, information cards and any applicable certificates supplied. This ensures consistency of presentation and maintains the integrity of the SnowJewel brand.

Display Cabinets and Stands
SnowJewel branded display cabinets and stands may be available to approved retailers, subject to location and order requirements. Cabinets and stands remain the property of SnowJewel Australia until paid for in full. Please contact us to discuss eligibility and installation options.

Sale or Return (SOR)
SOR arrangements are available to approved retailers only and are subject to separate agreement. A 50% deposit is payable within seven (7) days of the initial order, with the remaining balance due within seven (7) days of receipt of goods. Failure to comply with payment terms may void any SOR privileges.

Approved SOR stock must be displayed prominently and retained for a minimum of three (3) months before return requests will be considered. Any approved returns must be received within twelve (12) months of the original purchase date and must be returned in their original packaging, with all labels attached, in unworn, undamaged and saleable condition. SnowJewel Australia reserves the right to reject returns that do not meet these requirements. Return freight costs are the responsibility of the retailer.

Exclusivity
Retail exclusivity may be granted at SnowJewel Australia's discretion and is subject to an initial wholesale order of AUD $5,000 or more, together with ongoing annual or seasonal purchases exceeding AUD $10,000 (wholesale value). Exclusivity is available to approved physical retail stores only and does not extend to online-only businesses.

Exclusivity arrangements are assessed individually, taking into consideration factors such as location, population, market potential and store suitability. Retailers operating under SOR or consignment arrangements are generally not eligible for exclusivity unless otherwise agreed in writing.

Compliance
SnowJewel Australia reserves the right to refuse supply or terminate wholesale arrangements where retailers fail to comply with these Terms and Conditions or any separately agreed trading arrangements.

19. PRIVACY

Your use of this website is also governed by our Privacy Policy.

By using this website, you consent to the collection, use and disclosure of personal information in accordance with that Privacy Policy.

20. GOVERNING LAW

These Terms and Conditions are governed by the laws of New South Wales, Australia.

Any disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of New South Wales.

21. CONTACT US

If you have any questions regarding these Terms and Conditions, please contact us.

SnowJewel Australia
ME Jewellery Design Pty Ltd

Email: customerservice@snowjewel.com.au

Postal Address:
PO Box 148
Toukley NSW 2263
Australia

Australia: Emma 0405 283 434 or Mark 0420 560 056

International: +61 405 283 434 or +61 420 560 056

These Terms and Conditions may be updated from time to time without notice. The latest version will always be published on our website.