OUR TERMS & CONDITIONS
All prices advertised on our site are displayed including – GST*. In rare instances there may be errors with description and pricing on our site. By using this website you acknowledge that such information and materials may contain inaccuracies and errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. international buyers : the gst will not be charged, you are exempt, providing the article is being sent outside Australia.
IMAGES & DESIGNS
RETAILERS – TERMS & CONDITIONS
Wholesale bulk orders available – SnowJewel branded Snowflake Jewellery designed by SnowJewel Australia.
The use of the recommended retail price (RRP) is in Australian dollars AUD$, and it is to be used as a guideline for pricing and left up to the discretion of the retailer.
PRODUCT DESCRIPTIONS AND DIMENSIONS
Please choose carefully and ensure that the products meet your specification. All dimensions listed on line are approximates and can sometimes be a few millimetres out. If unsure please contact our friendly team to confirm exacts measurements.
You, the retailer, are solely responsible for any SnowJewel jewellery held by you in your store or elsewhere. As well as in all respects for use of and for protecting the confidentiality of any username and password that may be given to you or selected by you for use on our website. You may not share these with or transfer them to any third parties. You must notify snowjewel immediately of any unauthorized use of them or any other breach of security regarding our website that comes to your attention.
PHOTOS & IMAGES
Please note that all pictures should only be used as a reference, items may vary slightly in colour from the images shown (depends on the contrast levels of your monitor or device). Also, stones may vary slightly from photos. No reproductions of any pictures are permitted without the consent of SnowJewel Australia.
At SnowJewel your peace of mind is our number one priority. Our Designer & Jewellers are members of the Jewellers Association of Australia (JAA), meaning we meet the highest standards of quality, workmanship and customer service. We work hard to provide exquisite jewellery at a quality that will last for generations.
Our careful manufacturing process and attention to detail means that your item should arrive in pristine condition, however a manufacturing defect can still occur on the rare occasion. We are so confident in the quality of our jewellery, we offer a lifetime warranty on our workmanship.
SnowJewel Australia offers a lifetime warranty for any defects in workmanship on all our items, whether sold in store or online. We hope that you never receive a faulty item; however if you do encounter what we assess to be a manufacturing defect and have proof of purchase, we will happily remedy the situation for you.
These remedies may include (but are not limited to), a repair, a replacement, an exchange for a different item or a refund. In the case of a possible defect, please get in touch and we will assess the item in question. Contact our customer service team – email@example.com
Please note this lifetime warranty does not cover damaged items resulting from misuse, wear and tear, unauthorised repairs or alterations, accidents, exposure to harmful, abrasive or corrosive substances or any other factors outside of normal expected use. Please see our jewellery care guide for information on proper jewellery handling and care.
Rhodium is a member of the Platinum family. However the actual metal Rhodium is far too hard and brittle to actually manufacture Jewellery products from. Therefore a thin coating of Rhodium, to the outside of Jewellery, is very common amongst higher quality Sterling Silver and White Golds.The electro-deposition of Rhodium assists in the oxidation resistance, gives a shiny white surface like Platinum and retains its brightness for an extended time. However all jewellery that is Rhodium Plated will require a re-coating at least once a year is advisable. We offer a re Rhodium service, should you require it, contact us. You will need to post it to us with a return self addressed envelope inside. Please use a tracked postage, we are not responsible for the jewellery going missing.
GOLD PLATING OR VERMIEL
SnowJewels with gold plating are as such costed with a light plating of 9ct Yellow Gold vermeil. It is not permanent, and will eventually wear off, back to it’s Sterling Silver base. The coating can be refreshed at a small cost to keep it looking bright gold. Please contact us for more information regarding our replating service. You will need to post it to us with a return self addressed envelope inside. Please use a tracked postage, we are not responsible for the jewellery going missing.
Although the enamel accent is hard wearing it will eventually wear away if your jewellery is worn continuously or cleaned in an ultrasonic jewellery cleaner or exposed to harsh chemicals. As we are manufacturing jewellers we are here for all your jewellery care needs, so contact us to have your jewellery to be refreshed with this enamel accent. Contact us to organise a re enameling. You will need to post it to us with a return self addressed envelope inside. Please use a tracked postage, we are not responsible for the jewellery going missing.
INTERNATIONAL CUSTOMERS – ENAMEL ACCENTS, RHODIUM PLATING & GOLD PLATING OR VERMIEL
If you are overseas and purchase a product with black enamel or rhodium plating & gold vermiel, we advise the same conditions apply regarding postage. Please consider the cost of postage against going to your local jeweller to have the same services done.
When we manufacture our jewellery we take the utmost care to produce it and supply it to you perfectly. We want you to enjoy it’s quality forever so in order to avoid any future problems or mistreatment, please follow our advice below to maintain your precious jewels.
Here is our advice on how to keep your SnowJewel clean, bright, and undamaged:
Try to avoid hand lotions and oil related substances if you can. The oily residue will adhere to the back and side of your stones and settings. Over time your Jewellery does not look as bright & shiny as it used to be, this also happens to diamonds as well. This is mainly due to a slight layer of oil and dirt that has covered/adhered to your gemstones and around the settings. This layer can block light from entering your gemstones and blocking the refraction of light “Brilliance”. No doubt many will agree that a gemstones beauty is not only from it’s colour but it’s brilliance! Light entering and refracting from the cut facets of your gemstone make the gems sparkle and dance as is they have a life of their own.
We recommend removing your Jewellery before applying hand lotion, sunscreens, hairspray and oil related products (cooking etc). Also please apply perfumes prior to wearing your Jewellery. Do not spray Perfumes directly onto your Jewellery – Especially Pearls!
Methods For Cleaning
We know the above is hard to practice and avoid at times. Therefore when you have noticed that your Jewellery appears dull. It is time to restore the shine and brilliance by cleaning and washing them. If your SnowJewel requires cleaning, contact us and we can arrange to have your piece returned for cleaning.
Enamel Accents and Cleaning
Although the black enamel accent is hard wearing, if your jewellery is worn continuously, it may eventually wear away. Using an ultrasonic jewellery cleaner, or exposed to harsh chemicals will also remove the enamel. As we are manufacturing jewellers, we are here for all your jewellery care needs, so contact us to have your jewellery refreshed with enamel accent. You will need to post it to us with a return self addressed envelope inside. Please use a tracked postage, we are not responsible for the jewellery going missing.
Address: Po Box 148 Toukley, NSW, 2263, Australia
Phone: 0405 283434 OR 0420 560056
International Phone: +61 405 283434 OR +61 420 560056
Updated May 2021RRP
We are still operating during this Pandemic!
Custom and ‘Made to Order’ SnowJewels
may take a little longer.
Expect Delays! Please allow extra time.
Expect Delays! Some countires are refusing imports.
Please check with us before ordering.
Mark & Emma x